Press
In the media and on stage.
Selected interviews, features, and speaking engagements where Carlos discusses the Enterprise Capability and Technology Capability frameworks.
Featured Press
MAY 2026Global Tech Review
Inside the Enterprise Capability Framework
"Carlos represents a rare breed of executive who can speak both the language of the machine and the language of the boardroom."
JANUARY 2026Enterprise Leadership
The Behaviors That Deliver Exceptional Customer Service
"He turns service excellence into something teachable: a defined set of skills and behaviors leaders can build in their teams."
OCTOBER 2025Industrial AI Quarterly
Technology Capability Is a Human Problem
"Technology does not fail in organizations because it is too complex. It fails because leaders have not built the capability to absorb it."
MARCH 2025Manufacturing Today
Scaling Capability From One Team to an Entire Enterprise
"The capability model Carlos pioneered has become the template for how the company develops its people globally."
Speaking
Enterprise Capability Summit
December 2024
Skills and Behaviors for Exceptional Customer Service
Leadership Forum
September 2024
Closing the Capability Gap Before the Technology Gap
CIO Leadership Series
June 2024